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At Flow Gently, we prioritize your satisfaction and strive to create an exceptional shopping experience for our customers. Our commitment to quality extends to our refund policy, designed to provide clarity and fairness in every transaction.
Our Promise To You
When you shop at Flow Gently, whether in-store or online at flowgently.pk, you can be assured of the highest standards of product quality and customer service. We understand that sometimes, despite our best efforts, a product may not meet your expectations or requirements. In such cases, our refund policy ensures that you are adequately covered.
Eligibility Criteria
To initiate a refund request, please ensure that your situation meets the following eligibility criteria:
- Time Frame: Refund requests must be made within 30 days of the purchase date. This ensures that we can efficiently process your request and resolve any issues promptly.
- Condition of the Product: Products must be returned in their original condition, unused, and with all original packaging intact. This helps us maintain our standards of quality and ensures that returned items can be resold or recycled appropriately.
- Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation from Flow Gently, is required to process your refund. This helps us verify your transaction and ensures that refunds are issued correctly.
How To Request A Refund
If you find that you need to request a refund for your purchase, here’s what you need to do:
- Contact Customer Support: Reach out to our dedicated customer support team via email at [email protected] or by phone at +923208420504. Provide them with details of your purchase and the reason for your refund request.
- Return the Product: Once your refund request is approved, you will receive instructions on how to return the product to us. Please ensure that the product is securely packaged to prevent damage during transit.
- Processing Time: Refunds are typically processed within 5-7 business days of receiving the returned product. The refund will be issued to the original method of payment used for the purchase.
Exceptions To Our Refund Policy
While we strive to accommodate all refund requests within our policy guidelines, there are certain exceptions to keep in mind:
- Final Sale Items: Products marked as “final sale” at the time of purchase are not eligible for refunds.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for assistance. We will work with you to replace the item or issue a refund as necessary.
- Shipping Charges: Please note that shipping charges are non-refundable, except in cases where the return is due to an error on our part.
Customer Satisfaction Guaranteed
At Flow Gently, we value your trust and are committed to ensuring that every purchase meets your expectations. Our refund policy is designed to protect your rights as a consumer while allowing us to maintain the highest standards of quality and service.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us. We are here to assist you and ensure that your experience with Flow Gently is nothing short of exceptional.
Thank you for choosing Flow Gently. We look forward to serving you again soon!